Returns and Exchange Policy
- Size exchanges are allowed within 7 days of receiving the order, provided it is unused and in good condition.
- Size exchanges incur a minimal reverse logistic fee of ₹40, covering 70% of the expenses.
- Exchange orders are dispatched upon receipt and verification of the reverse shipment.
- The exchange process will be applicable only once for the original order.
- Returns are accepted within 7 days of receiving the order. The returned products must be unused and in good condition to be eligible for a refund or exchange.
- If you are opting for Store Credit, it will incur a reverse logistic fee of ₹80 from the product amount, you will get this credit within 48 hours of reverse pickup.
- If you are opting for a Money Refund to the Original payment method, it will incur a reverse logistic fee of ₹140. The refund will be processed upon receipt and verification of the returned shipment.
- Shipping charges are non-refundable.
- Products must be returned in the same condition as shipped; poor condition or damage voids the refund.
- PLEASE NOTE: Skin Care Tools, pre-curated hampers, Personalized Jewelries, edibles, candles, books, etc., cannot be exchanged or returned.
- Kindly note that pre-paid orders cannot be cancelled after dispatch if done so then ₹100 will be charged as cancellation fees
- Defective products are accepted within 7 days of receiving the order.
- In the case of defective, wrong, or missing products, a gift card or replacement shipment is provided, not a refund.
- An unboxing video is mandatory for claims regarding missing/defect/wrong products; queries without unboxing video will not be considered.
- If you are facing any defect issues with the Natural stone bracelets within three months of delivery, we are committed to promptly addressing and resolving your concerns from our end.
- Please get in touch with us, if you experience any defect issues.
HOW DO I INITIATE AN EXCHANGE OR RETURN?
We have developed a very easy to use self-serve portal to ensure smooth and quick exchanges and returns. Click here to get started!
Please get in touch with us if you have any further questions.