🔁 Exchanges & Returns

• Unboxing video is required to claim a missing product.
• Partially paid orders rejected by the customer are non-refundable.
• Fast and hassle-free reverse pickup is available for exchanges and returns.

• 100% Buyer Protection: In the rare case of a product defect, get a free exchange.
• If exchanged for a lower-value product, the difference will be refunded as store credit.

Size Exchanges

• Easy size exchanges on accessories within 7 days of delivery, with a minimal reverse logistics fee of ₹99 per order. Click here to initiate a size exchange. More info is available on our policy page.
• Non-returnable items: Skin care tools, pre-curated hampers, personalized jewelry, edibles, candles, and books.

Returns

• Easy returns within 7 days of delivery. Choose a refund or store credit. Click here to initiate a return. More info is available on our policy page.
• Non-returnable items: Skin care tools, pre-curated hampers, personalized jewelry, edibles, candles, and books.
• Exchange or return can be processed only once per order.

	Store Credit	Money Refund
Re-stocking fee	₹99	₹140
Processing time	Up to 48 hours after pickup	3 to 5 business days after return approval
Payment Medium	Store credit (valid for 180 days, usable across the store)	Refunded to the original payment method or a provided mode for COD orders.